FAQs

Shipping/Returns/Money

  • What's the policy on returns/refunds?
    • Due to the nature of the products offered, once products have been paid for no returns/refunds will be accepted. This will stay true unless exceptional circumstances apply, in which case refunds/returns will be offered on a case-to-case basis.
  • Why hasn't my order shipped yet?
    • I try to get everything out as fast as possible, but still expect a couple of days for processing, especially for groupbuy items.
  • Can I cancel my order?
    • Yes, unless it's shipped already, and also unless it's part of a GB. Email me at albert@mysticworks.xyz with your information.
  • Can you ship for cheaper?
    • I'm pulling prices directly from all supported shipping services- so no. Sorry.
  • Where are you located/why is there so much tax/can you mark down my order because I don't want to pay customs/VAT?
    • I am based in the Bay Area of California. Tax is auto-calculated by Shopify. I will not mark down your order; you are responsible for all custom fees and VAT.
  • Can I edit my order?
    • Email me at albert@mysticworks.xyz.

Groupbuys

  • What is a groupbuy item?
    • Similar to a pre-order. You pay, I submit orders to manufacturers, products are made and then you get them when I receive them. There is an extended timeline versus in-stock items, usually ranging into multiple months.
  • What if not enough people want the item and it doesn't hit MOQ?
    • Orders will be fully refunded.
  • Can I get a refund? I changed my mind.
    • No, because the money has been submitted to the manufacturer for production.