Groupbuys
- What is a groupbuy item?
- Similar to a pre-order. You pay, I submit orders to manufacturers, products are made and then you get them when I receive them. There is an extended timeline versus in-stock items, usually ranging into multiple months.
- What if not enough people want the item and it doesn't hit MOQ?
- What's the timeline looking like for x groupbuy?
- Groupbuys usually last into the months. Estimated timelines will be on the shop page when you buy a GB item.
- You're past the estimated shipping time and I have no product!
- Updates are available on Discord and Geekhack. Unforeseen issues have a high possibility of occurring, which will delay shipping.
- Can I get a refund after the GB has closed? I changed my mind.
- No, because the money has been submitted to the manufacturer for production.
- What about quality? What can I expect?
- GB units are all A-stock, which means:
- No serious external flaws, such as scrapes or scratches
- Exterior finish will be continuous, and have no serious issues such as color mismatch or splotching.
- Interior may have small blemishes but will not be visible once assembled.
- No significant machining marks will be visible once assembled.
- There may be marks next to screw holes due to the manufacturing process. Will not affect outer finish.
- All products will be functional at the time of shipping.
- Contact me at albert@mysticworks.xyz if a GB unit does not meet these quality benchmarks.
- What about extras?
- A-Stock extras will likely be available after groupbuy units have shipped at an increased price.
- B-Stock extras will likely be available to purchase as well, with a discount compared to A-Stock extras.
- B-Stock entails:
- Small exterior flaws (scratches, small knicks, etc)
- Finishing flaws (color mismatch, minor splotching, etc)
- Functional product at the time of shipping
Shipping/Returns/Money
- What's the policy on returns/refunds?
- Due to the nature of the products offered, once products have been paid for no returns/refunds will be accepted. This will stay true unless exceptional circumstances apply, in which case refunds/returns will be offered on a case-to-case basis.
- Why hasn't my order shipped yet?
- I try to get everything out as fast as possible, but still expect a couple of days for processing, especially for groupbuy items.
- Can I cancel my order?
- Yes, unless it's shipped already, and also unless it's part of a GB. Email me at albert@mysticworks.xyz with your information.
- Can you ship for cheaper?
- I'm pulling prices directly from all supported shipping services- so no. Sorry.
- Where are you located/why is there so much tax/can you mark down my order because I don't want to pay customs/VAT?
- I am based in the Bay Area of California. Tax is auto-calculated by Shopify and only applies to customers who live in CA. I will not mark down your order; you are responsible for all custom fees and VAT.
- Can I edit my order (i.e. shipping location)?
- Email me at albert@mysticworks.xyz before shipping occurs. Once I ship out, nothing I can do.
- I don't live in the USA. Anything to keep in mind?
- You will need to pay customs/import fees upon receipt most likely. By purchasing any product, you recognize that it is prohibitively expensive for me to ship a product to you only to have to foot the bill to ship it back when customers decline to pay customs/import fees. When you buy any product from me and have it shipped internationally, you consent to paying these fees.
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