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- What's the policy on returns/refunds?
- Due to the nature of the products offered, once products have been paid for no returns/refunds will be accepted. This will stay true unless exceptional circumstances apply, in which case refunds/returns will be offered on a case-to-case basis.
- Why hasn't my order shipped yet?
- I try to get everything out as fast as possible, but still expect a couple of days for processing, especially for groupbuy items.
- Can I cancel my order?
- Yes, unless it's shipped already, and also unless it's part of a GB. Email me at firstname.lastname@example.org with your information.
- Can you ship for cheaper?
- I'm pulling prices directly from all supported shipping services- so no. Sorry.
- Where are you located/why is there so much tax/can you mark down my order because I don't want to pay customs/VAT?
- I am based in the Bay Area of California. Tax is auto-calculated by Shopify. I will not mark down your order; you are responsible for all custom fees and VAT.
- Can I edit my order?
- Email me at email@example.com.
- What is a groupbuy item?
- Similar to a pre-order. You pay, I submit orders to manufacturers, products are made and then you get them when I receive them. There is an extended timeline versus in-stock items, usually ranging into multiple months.
- What if not enough people want the item and it doesn't hit MOQ?
- Orders will be fully refunded.
- Can I get a refund? I changed my mind.
- No, because the money has been submitted to the manufacturer for production.
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- Press the space key then arrow keys to make a selection.