FAQs

Groupbuys

• What is a groupbuy item?
• Similar to a pre-order. You pay, I submit orders to manufacturers, products are made and then you get them when I receive them. There is an extended timeline versus in-stock items, usually ranging into multiple months.
• What if not enough people want the item and it doesn't hit MOQ?
• Orders will be refunded.
• What's the timeline looking like for x groupbuy?
• Groupbuys usually last into the months. Estimated timelines will be on the shop page when you buy a GB item.
• You're past the estimated shipping time and I have no product!
• Updates are available on Discord and Geekhack. Unforeseen issues have a high possibility of occurring, which will delay shipping.
• Can I get a refund after the GB has closed? I changed my mind.
• No, because the money has been submitted to the manufacturer for production.
• What about quality? What can I expect?
• GB units are all A-stock, which means:
• No serious external flaws, such as scrapes or scratches
• Exterior finish will be continuous, and have no serious issues such as color mismatch or splotching.
• Interior may have small blemishes but will not be visible once assembled.
• No significant machining marks will be visible once assembled.
• There may be marks next to screw holes due to the manufacturing process. Will not affect outer finish.
• All products will be functional at the time of shipping.
• Contact me at albert@mysticworks.xyz if a GB unit does not meet these quality benchmarks.
• What about extras?
• A-Stock extras will likely be available after groupbuy units have shipped at an increased price.
• B-Stock extras will likely be available to purchase as well, with a discount compared to A-Stock extras.
• B-Stock entails:
• Small exterior flaws (scratches, small knicks, etc)
• Finishing flaws (color mismatch, minor splotching, etc)
• Functional product at the time of shipping

Shipping/Returns/Money

• What's the policy on returns/refunds?
• Due to the nature of the products offered, once products have been paid for no returns/refunds will be accepted. This will stay true unless exceptional circumstances apply, in which case refunds/returns will be offered on a case-to-case basis.
• Why hasn't my order shipped yet?
• I try to get everything out as fast as possible, but still expect a couple of days for processing, especially for groupbuy items.
• Can I cancel my order?
• Yes, unless it's shipped already, and also unless it's part of a GB. Email me at albert@mysticworks.xyz with your information.
• Can you ship for cheaper?
• I'm pulling prices directly from all supported shipping services- so no. Sorry.
• Where are you located/why is there so much tax/can you mark down my order because I don't want to pay customs/VAT?
• I am based in the Bay Area of California. Tax is auto-calculated by Shopify and only applies to customers who live in CA. I will not mark down your order; you are responsible for all custom fees and VAT.
• Can I edit my order (i.e. shipping location)?
• Email me at albert@mysticworks.xyz before shipping occurs. Once I ship out, nothing I can do.
• I don't live in the USA. Anything to keep in mind?
• You will need to pay customs/import fees upon receipt most likely. By purchasing any product, you recognize that it is prohibitively expensive for me to ship a product to you only to have to foot the bill to ship it back when customers decline to pay customs/import fees. When you buy any product from me and have it shipped internationally, you consent to paying these fees.